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Taking
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Riverton
Industries: A Case Study ... Continued.
Steve called Vicki Rogers to see how her recovery was proceeding, and he found she was feeling much better. Steve spoke to her supervisor, and they decided Vicki could be moved into a restricted duty position while continuing her recovery. Vicki returned to work the next day. The next step Steve took was to check for employees who had multiple claims. Such claimants may be practicing unsafe work habits, or they may be filing fraudulent claims. Then again, such an employee may have substance abuse problems. Steve ran the Repeaters report and discussed each case listed on this report with the applicable supervisor. In several cases, the supervisor was advised to meet with an employee to see what could be done to prevent future incidents. The Authorized Physician/Clinic Audit report showed that in 1996, 25 claimants were treated by unauthorized physicians. Because this caused significant cost increases, Steve discussed this issue at the March company meeting, and he distributed information instructing employees exactly what steps to take if injured on the job. As soon as a new construction site is opened, the supervisor now tells the workers where the closest authorized medical facility is located and how to get there. Steve found that the Injury Summary Graphs were extremely helpful in pinpointing causes of injury. In a presentation made to all managers and supervisors, his charts showed that many injuries occurred in January 1996. It was a particularly cold month, and a number of workers slipped on icy patches. John Taylor, a construction supervisor, suggested that they could carry sand or salt and apply it liberally before the workers arrived in the morning on such days.
The graph by body part showed that most injuries were to the fingers and hands. Many carpenters complain of carpal tunnel syndrome. Steve informed the managers that he contacted a physical therapist who gave him a copy of a booklet with exercises to counteract the syndrome, as well as a new brace that works preventively. Steve told them of his plans to distribute the booklet to each carpenter, and he placed an order for the braces.
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