The first thing to try is the default login of SETUP with the password CW. If that has been deleted or is also expired, you may set the date in your computer back to a time when your password would not have been expired. Once you have logged in successfully, go to Setup | User List and change the expiration date. Remember to reset your date correctly when you are done.

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Select Setup | Policy Information and then click the New button. Make sure you fill in all the relevant information. The information from the Policy Address screen will be printed at the top of your First Report of Injury forms. Save this information, then go to Setup | Default Settings and change the default Policy ID using the down arrow to select from the listing the new Policy ID you created. Click the Update button. The next time you add a claim, you will see that the new Policy ID is selected for you, though you may always change it to another available ID if necessary.

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This message may indicate several things, but in most cases it means that the particular workstation has not been properly configured to run CompWatch. Running the workstation install (available on the installation CD, in the CompWatch program directory) may correct the issue. . To do this, the end user must have "Modify" rights to the folder at: C:\PVSW

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This means that the program is unable to locate some or all of the data. In most cases the data has NOT been lost, but the program is having trouble finding it. Do not attempt to remedy this problem yourself. Call CompWatch Tech Support at 1-800-522-5265, and a technician will be happy to assist you.

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In most cases, these problems can all be solved by going to the Utilities | Sort Maintenance menu and deleting all the sorts. Press the Ctrl key and while holding it down press the F3 key. Click on OK to delete sorts. If this does not correct the problem or there are no sorts to delete, please call technical support for assistance.

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Bring the claim up in Claim Maintenance and use the down arrow next to the Policy ID field to select the appropriate Policy ID, then click the Update button. You will notice that the CompWatch Ref# will change to reflect the new Policy ID. Also, the former CompWatch Ref# will be removed, since the claim is now reassigned to the new number.

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You must set up at least one Policy ID in the system before you can add any claims. To do so, go to Setup | Policy Information and add a Policy ID. If you have already done that and you are still getting the message, then you may have a multi-establishment system that is not properly setup. Call CompWatch Tech Support at 1-800-522-5265 and a technician will be happy to assist you.

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You have an error message to resolve. Look in the lower left corner of the CompWatch screen to see what the error message is.

From anywhere in Claim Maintenance, select the "Other" button, then click "Input all Claim Loss Values."

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Yes! By default, there are three sort options available in the area just above the 9 tabs and just below the Claim Maintenance title bar: CW Ref#, Claimant Name, and Date of Injury. The bolded area indicates the current sort and clicking either of the other areas will cause it to become bold, indicating the new sort. When you click the "Prior" or "Next" buttons the claims will now appear according to the selected sort. Two additional sort orders (Policy Claim Number and Social Security Number) are available from the "Other" button under "Sort Order."

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Bring the old claim to the screen, then click Other | Copy Claim and you will be prompted to enter a Company Code, Policy ID, and Date of Injury. When you enter that information and click OK, the information from the Employee Tab (Tab 1) of the older claim will be copied to the new claim. Only tab 1 is copied and you must complete tabs 2-9. Also, don't forget to verify that the employee information copied is still up to date, making changes as necessary!

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First, sort the claims in date of injury order by clicking on that area above the nine tabs and below the Claim Maintenance title bar. The date of injury will turn bold to indicate the sort has changed to date of injury. Now select Other | Last Claim to see the newest claim according to DOI. Likewise, to see the oldest or first claim, select Other | First Claim. These two options (Last Claim and First Claim) will also work for the other 4 sort orders to move you quickly to the beginning or end of the active sort.

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To get all three and only these three on one report will require a filter. Go to Setup | Filter | New and create a filter that includes all three body parts and the operator "OR" between each. Save the filter and click the "Select" button to activate it. With the filter active, only claims with injuries to these specific body parts will appear on any report you generate until you turn off the filter from Setup | Filter | No Filter. Remember, when a filter is active, your CompWatch system will behave as if the only claims that exist are those that meet the filter criteria!

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• Who was injured? Choose a report category of length of employment, age or department. Each gives you an idea of the type of employee most commonly injured.


• When did most injuries occur? Examine your claim database according to injuries by month, day of week, time of day, or shift.


• Why did the injuries occur? Use the source of injury category to determine the cause of the majority of the injuries.


• Where did the injuries take place? The OSHA facility or offsite location category will show a breakdown of injuries by location.


• What types of injuries are most prevalent? Select the Injury/Illness or Body Part categories to supply information about the kind of injuries your employees are experiencing.


• Under whose direction did the majority of injuries occur? The Supervisor category tells the tale.

• You have a filter active which is excluding the claim. Look at the lower right-hand corner of your CompWatch window. If a filter is on, you’ll see the words Filter ID: [name of filter]. To turn it off, click on Setup>Filter. Click on the No Filter button.
• The company code, OSHA facility, or year of injury/illness you've selected on the OSHA log setup screen is excluding the claim;
• The claim is not OSHA recordable.
• The OSHA Recordable check box in the claim (in tab #3, "Classification") is not checked.

First, be sure that you do not have a filter turned on. You can do this by going to Setup | Filter and selecting the "No Filter" button. If that button is not available, there is no filter on. Second, you may want to go to Utilities | Sort Maintenance and delete any sorts that show file sizes. The most common reason for getting a blank report seems to be not correctly identifying the claim in Claim Maintenance. Go to Tab three. In order for the claim to be visible on the OSHA 300 log, you must have clicked OSHA recordable and specified an OSHA facility.

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Select Utilities | System Status for a listing of your current system configuration as well as the registration information.

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